examples of adobe robohelp in a call center

In the Media section of the Insert tab, click on Image. Select a location for the image in the Design Editor. To add an image to a topic in RoboHelp, we should follow the steps given below. Enter the path for the search or browse to a new location and click on Search. Double-click on the Graphics Locator in the Toolbox pod and select the graphic file format that we have to search. You can use the Graphics Locator to scan hard drives and folders for image files, view thumbnails, and copy files. RoboHelp supports standard image formats such as GIF, JPEG, BMP, MRB, WMF, PNG, etc.

MS HTML, JavaHelp & Oracle Help Layouts.

Customizing, Adding ToC & Index Controls.

More products by Adobe VIP - Creative Cloud This flexibility allows authors to develop content in languages other than English and take advantage of server-based online information systems. In addition, end users can perform a full-text search of online content in their native language. You can change the display text on the user interface of the online system to another language, including text on the Contents, Index, and Search buttons. RoboHelp Server supports localization for more than 35+ languages, for example, French, German, Italian, Japanese, Korean, Turkish, and many more. The runtime interface (including Table of Contents, index, glossary, and search) can be automatically localized, and authors can publish projects written in various languages to the same server. When you merge projects, each project file in the authoring tool remains intact, but the keywords from the indexes and glossary terms are combined at run time, or when end users access the system from the server. You can customize this order in the Projects page of the Web Admin interface. Users can navigate across all the projects using the Index, Contents, and Search buttons.īy default, projects are added to the Table of Contents in the order they are published to the server. Do not worry about sharing source or depending on a single author or project-all the separate projects are merged when users access the content. When end users view the content, they see one seamless online information system. RoboHelp Server provides automatic project merging, so authors can work on different parts of a project at the same time, and publish them to the same server. While building an online information system, authors can develop and publish their content according to their own schedules. You can use this information to improve the content quality for browsers preferred by users.Ĭoncurrently work on multiple projects and merge them into a single project at run time.

RoboHelp Server tracks the entire operating system and browser details.

This information is available at a topic level.

How users navigate online content: Tracks how users seek information in online content and how frequently they access particular information such as headings and articles.

You can also use this information to find information gaps and to improve heading titles for more intuitive navigation. This data can be mined to move frequently searched information to a more prominent position in the content for easier access.

How users search: Searches that users perform repeatedly.Where users request assistance: Identifies the location where users make repeated requests for specific information.RoboHelp Server tracks the following types of data: Any number of users can access the published documents.

Users can view content using any standard browser and operating system. RoboHelp Server featuresĪdobe RoboHelp Server provides end users with the ability to find information when they have questions. RoboHelp Server works with the authoring tool, so authors can edit content, set master project options, maintain windows, and view reports. RoboHelp Server contains the back-end processes, database functionality, and JDBC connections necessary to integrate it. Your Help system resides on a server (for example, Adobe Help Resource Center), and you can make instant updates to your Help system content. Results are displayed in an easy-to-view graphical format for quick interpretation. RoboHelp Server gathers and logs data about what questions users ask while searching content and how users navigate through topics. Together these two products build the perfect solution for your help systems and knowledge databases.Īdobe RoboHelp Server is a server-based Help solution that provides real-time end-user feedback on your Help and knowledgebase. RoboHelp Server expands and supports the features of RoboHelp Office.

Examples of adobe robohelp in a call center